Frequently Asked Questions

 

Shipping & Delivery

 1. Which all places do you deliver?

We deliver our products in India, United Arab Emirates, United States, Portugal, and United Kingdom.

 2. How long will it take to receive my order?

When you order from our website, during checkout, we ensure that the order gets processed within 48 hours and gets delivered within 4-8 weeks.

 3. How much do I have to pay for delivery?

Delivery charge is included in the total cost.

 4. How can I track my order?

Once an order is submitted its details are emailed you. Orders can be tracked online through AWB number on respective logistic partner sites.

5. What do I do if my furniture is damaged during shipping?

No need to worry if anything is damaged in transit to you – we have you satisfied! Most things can be fixed or replaced. Before refusing delivery, please be sure to give us a call, and we can assess the damage and determine the best solution moving forward.

Take some pictures of the damage so we can determine the best and fastest solution for you. You can submit the photos and a description of the damage as email.

 6. Can I set a specific delivery date and time?

All scheduling for delivery is done with the shipping companies that we use to ship our furniture. Scheduling requires a lot of coordination with drivers/delivery teams. Although they offer multiple days and time slots, they aren’t available for delivery just any date and time. You’ll get a call from the shipping company as soon as your product scans into the local facility responsible for delivering your product. This process can take 2-3 business days once the product has arrived at the final-mile facility.

 7. What should I do if the received item is damaged?

Your satisfaction is our highest priority, and we want your experience with us to be perfect. If you receive a damaged item, please contact our customer care immediately. We’ll replace the item if it’s still available or issue a refund.

 

Returns & Cancellations

 1. Can I cancel an order?

You can cancel your order online before the product has been shipped. Your entire order amount paid through credit/debit cards will be refunded to the same card.

 2. How do I return a product to Ben & Dev?

We want you to love anything you order from Ben & Dev. If for any reason you are not happy with any of our products, you can return the item in its original condition within 30 days of the date of shipment for an exchange or full refund (excluding Shipping & Processing fees). A claim must be filed with customer service notifying them of any defective, missing parts/hardware or damaged merchandise within three business days of receipt. At least 1 photo of the damage or defect must be sent to support your claim. Failure to provide photos may delay the claim process and result in a claim denial. For more details, please read our entire return and exchange policy.

 3. Are there any conditions placed on returning a product?

The furniture product range bought online can be only returned in case of manufacturing defect or damaged product delivery and same needs to brought to our notice (via phone/email) within 72 hours from the delivered date.

 4. What if the product has missing parts or defects?

If you received your product with missing parts, defects or accessories, immediately notify our customer care team. A replacement will be sent over to you as soon as possible. You will need to inform us of any missing parts/ defects within 72 hours of delivery of the product, in order to receive the replacement.

 5. How will I receive the refund?

The refund will be issued in the way the payment was made. Payment made through Credit / Debit cards will be reversed to the same card and, Net banking payment will be reversed to the same bank account.

 6. Can I return a product that is found to be faulty upon use?

Some Ben & Dev products have a warranty period. If after using such a product, you identify any flaw or manufacturing defect, please get in touch with our Customer Care representative. We will be happy to facilitate a resolution.

 7. How long does it take to receive a refund?

We will process your refund within 7 business days of receiving the returned product in its original condition. Please note that we shall not be responsible for any delays in credit to the Cardholder’s credit/debit card account as that is managed by the Cardholder’s issuing bank.

 8. Does refund amount include shipping charges also?

Shipping expenses are non-refundable unless the return is a result of a manufacturing defect or our shipping error. If that's the case, please contact our customer care immediately to arrange the return and, we will refund all shipping expenses otherwise you will be responsible for the return shipping charges.

 9. Do you offer returns on custom items?

We do not accept any returns or exchanges on custom or special order furniture.

 

Ordering & Payments

 1. How will I know that you received my order?

Once you place your order online, you’ll receive an order confirmation via email with all of your order details such as an exact description of what you ordered and estimated arrival dates to help you prepare for your new furniture. We encourage you to thoroughly review your order confirmation, paying close attention to your shipping address, phone number, and delivery method.

 2. Will I be charged for the full total at the time I place an order or when it ships?

All orders are charged in full when placed.

 3. What payment types do you accept?

We support the following payment options: Credit card, Debit card, and Net Banking.

 4. My credit card details are not being accepted. What’s wrong?

Please check with your bank or financial institution to rule out errors on their behalf. If problems persist, please do not hesitate to call our customer service centre or dropping an email at [email protected].

 5. My computer froze while processing payment. How will I know that my payment went through successfully?

All successful transactions will receive a confirmation email. If you have not received confirmation via email, please try placing your order again.

 6. Can I change my order online once it has been placed?

Unfortunately, orders cannot be changed online once they have been placed. If you have a change to your order, please contact the store listed in your order confirmation email and, we will do our best to accommodate your request.

 

Technical

 1. How do I start a new account?

Please click on 'Create an account' which is located on the top right-hand side of the website. You will then be prompted to a new page. Fill in your details as requested before clicking 'Create an account' button. Registration should now be complete and, you should receive a confirmation e-mail to the address you registered with.

 2. I’m having problems ordering through your website. What should I do?

Our website is best supported by all browsers. Please ensure that the browser you are using is up to date. If you are still experiencing difficulties, please do not hesitate to contact our customer service centre or dropping an email at [email protected].

 

Privacy & Security

 1. How do I know if Ben & Dev is a safe online store?

We are highly committed to providing you with a safe transaction, value your privacy and work hard to ensure that your details are secure and will not be released to any other party. To learn more about how we keep your details safe, please see our Privacy Policy.

 2. Will my information be sold to third parties?

Your information will not be sold or passed on to third parties. Your privacy is important to us. Read more about how we protect your privacy under Privacy Policy.

3. Do you keep my credit card details?

We do not store your credit card details.